We may also collect information about individuals involved in businesses, and this is mainly for:
If you work for us (as an employee or under contract) we keep information about you in the context of that relationship. There are some differences in how we deal with that type of personal information because of the relationship, plus some housekeeping stuff. If you are in this group and want further information on how we deal with information about you, please contact your Human Resources manager or the person who manages your relationship with us.
One of the best things about the Chala Kokaan community is that everyone is keen to share their views and experiences with others (if you don't believe us, just check out the thousands of daily posts at the chalakokaan.com/blog). We welcome your contributions, but please respect the privacy of others and don’t share their information unless you have their permission.
If you want to include information about yourself we'll take it that you understand how our services work and are happy for that information to be shared. If you are unhappy that personal information about you has been included in one of our products or on one of our blogs, please let us know. Where reasonable and possible we will remove that information at the next practical opportunity - where it has been included in one of our publications that may be the next reprint or next edition.
The security of your personal information is important. Chala Kokaan has in place proper security measures to protect your personal information.
You tell who?
We may share personal information amongst companies in the Chala Kokaan family. We may also disclose that information to our travel writers and other contractors who help us put together Chala Kokaan products and services and, where relevant, to our business partners who assist us in providing these products and services, or to successors in title to our business. This may involve transferring your data from one country to another. By giving us your personal information or interacting with us, you acknowledge and agree to our use of your data on a global basis, but if you have any concerns about this please let us know.
If legal or health and safety issues arise we may also have to make disclosures to relevant organisations to deal with these matters.
You generally have a right to access the personal information Chala Kokaan holds about you (although there are exceptions). For some Chala Kokaan services you can access your registration and keep your personal information up to date online. To access, correct, or update your other personal information, or if you have any questions about personal information, please contact us by email or by writing to us at Shop No.1, Shivam CHS, Brahmin Ali, At-post-Taluka Alibag, District - Raigad, Pin Code - 402201.
You want to sign up to a newsletter but you're worried it'll open the floodgates of spam. Here's what we will and won't do if you sign up with us.
Chala Kokaan collects your email address so we can send you the newsletters you've subscribed to. By registering for the newsletters, you are also signing up to receive emails from Chala Kokaan for all your travel inspiration, tips and exclusive offers. You can unsubscribe at any time by clicking on the "unsubscribe" link in the footer of the emails. Sleep easy, we will not sell your email address to marketing companies for spamming. But we may need to disclose your email address to contractors who help us provide the newsletter service, and amongst companies in the Chala Kokaan family including entities located in a different country to you.
Shopping online is as convenient as it gets, but handing over all your personal details might give you the shivers. Here's why we need your information and what we do with it.
When using Chalakokaan’s online shop, you may choose to supply Chala Kokaan with 'personal information' in order to purchase products online.
We collect this information so that we can fulfil your order and speed your products directly to you. Without this information we would not be able to process your order or contact you if there are any issues. If you've asked to hear more about Chala Kokaan we will use your personal information to send you what you've asked for.
Rest assured, we will not sell your contact details to marketing companies for spamming, but we may disclose information about you to business partners who help us provide these services, such as credit card payment processing companies, and other companies in the Chala Kokaan family including entities located in a different country to you.
Registration: When you register for a Chala Kokaan application (App) you will be asked to provide certain basic information such as your name, email address and country. We collect this information for the purposes of administering the App and keeping in touch with you.
Device data: When you use an App we may collect certain information automatically, such as the type of device you are using, the version of the operating system running of the device, the version and build of the App being used, anonymous usage statistics and crash reporting data, and unique identifier details for your device such as the IP address, MAC address, IMEI number, or advertising identifier. Unique identifiers are anonymised and we do not use this information to identify you as an individual.
Location data: Some Apps may use location-based application programming interfaces that collect information about your location for the purpose of supporting the relevant functionality and analysis. Our Apps will only track your location with your consent. Real-time geolocation data may be used to display your location to you on a map, orient the App’s maps to be centered on your current location and sort potential activities based on their distance from your location at the time of request. This data will only be used locally on your device and will not be sent to or stored on a remote server or saved on your device, and will not be shared with third parties. This data may be cached on your device for short periods of time in order to improve user experience and make the App more responsive.
Feedback and errors: Where you contact us to ask for help to resolve an issue we may ask for your name, your email address and any information you choose to give us as part of servicing your request, including a textural description of your issue, and screenshots of the issue you may be seeing in the App.
Third party services: We will only share your information with third parties if we have your consent to do so or when they are providing a service for us (like Google Analytics). Our service providers will only use that information in accordance with our instructions and not for their own purposes.
Travellers love giving feedback and we love receiving it. If you're wondering what happens now that we have your comments and information, here's what goes down.
By submitting feedback, you may be supplying Chala Kokaan with 'personal information'. We collect this information so that we can use your comments to improve our products. We might edit, reproduce or incorporate your comments in other Chala Kokaan products, such as guidebooks, websites and digital products, so let us know if you don't want your comment reproduced or your name acknowledged. If you're giving feedback within our online communities, please respect the privacy of others and be respectful generally.
We collect information from many sources in order to provide the best travel information that we can. In some cases (mainly for preparing listings and reviews in our publications) this will include personal information about individuals (things like the name of an individual who runs a hotel, restaurant or tour company). In order to present unbiased and accurate information and opinion in our travel publications, we cannot always identify ourselves. After all, we need to get the real story!
Complaints, comments or corrections?
Chala Kokaan is keen to share the views and experiences of others but if you are unhappy that personal information about you has been included in one of our products, please let us know. Remember, this means personal information about you as an individual, not information or opinions about your business. Where reasonable and possible we will remove that personal information at the next practical opportunity - where it has been included in one of our publications that may be the next reprint or next edition.
If you have any queries regarding personal information, please contact us at firstname.lastname@example.org