Terms & Conditions


This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the 'Terms of Use' or 'Agreement'). Please read the terms of Use carefully. By accessing or using this Website, booking any travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or make bookings through this Website or our call center agents. at any time change these Terms of Use and your continued use of this Website is conditioned upon acceptance of the updated Terms of Use.

 

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that

(i) you are at least 18 years of age and are of sound mind, 
(ii) you possess the legal authority to create a binding legal obligation,
(iii) you will use this Website in accordance with the Terms of Use, 
(iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act,
(v) you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions; 
(v) i all information supplied by you on this Website is true, accurate, current and complete, and
(vii) if you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

 

PROHIBITED ACTIVITIES

use this Website or its contents for any commercial purpose;

  • make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission;
  • 'frame', 'mirror' or otherwise incorporate any part of this Website into any other website without our prior written authorization.
  • The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

If your booking or account shows signs of fraud, abuse, or suspicious activity, we may cancel any bookings associated with your name, email address, or account, and close any associated accounts. If you have conducted any fraudulent activity, we reserves the right to take any necessary legal action and you may be liable for monetary losses to, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact us Customer Service 1-800-212-0024.

These terms govern your use of this site including your participation in our online community (whether you're registered, contributing content or just browsing). Please read and check these terms regularly as they may change from time to time.

Using our site:

By using chalakokaan.com (the site) you agree to be bound by these terms.

No commercial use of this site is permitted. You may use the site for personal, non-commercial purposes only.

If you are under the age of 18 you need your parents' permission before using the site or registering.

Our Community Guidelines apply to your use of the site

Chala Kokaan trademarks and copyright

All content on the site is owned by Chala Kokaan Pvt Ltd (us) or licensed to us by our registered users and other licensees. You may not copy, store, scrape or use any part of our site without permission.

Our trade marks (including but not limited to the Chala Kokaan and Bhadane Brothers trade marks) may not be used in any way or for any purpose without our permission.

 

Contributing to the site

If you engage with someone else’s application on the site (e.g. using or posting content on the application), an independent legal relationship is formed between you and the application provider. An application provider may impose terms on your use of their application.

You agree that all of your contribution to the site is your own work. You license us the non-exclusive, perpetual, irrevocable, royalty-free, worldwide rights to reproduce, communicate, edit, store, adapt or otherwise use any content you upload to the site, including any feedback that you submit through the site, via third party applications available through the site, on the site and in our other products (your content). This includes the right to sublicense to others at our discretion.

You also consent to your content being altered, edited or adapted for such uses, or to ensure your content does not infringe these terms or breach the law, as we see fit. Although we generally attribute you as the author, it's not always possible. So you consent to us not attributing authorship to you, or only attributing your registered 'handle'. We will ask you before publishing your real name.

Prohibited content. You must ensure that your content does not contain anything that breaches any laws or rights, including by:

  • defaming any person
  • breaching any intellectual property rights
  • containing personal information
  • containing commercial advertising

If you would like to include someone else's copyright material, trademark or other intellectual property in your content you must first obtain and keep their written permission.

Removal of content and termination of accounts

We may remove your content from the site in our discretion.

We may terminate or suspend your registration (and any future accounts) if you have breached these terms multiple times or if the breach is serious.

Reporting abuse

IF YOU BELIEVE ANY CONTENT ON OUR SITE INFRINGES THESE TERMS, PLEASE USE THE REPORT ABUSE FUNCTION AVAILABLE THROUGHOUT

THE SITE.

Reporting defamation

Pursuant to the Defamation Act 2013, a valid defamation notification must contain the following information:

  1. Your name and email address;
  2. The location of the comments on our website that you are referring to, including what the comments are and why you believe they are defamatory;
  3. The meaning that you attribute to the comments and what aspects you believe are incorrect or just opinions;
  4. Confirmation that you do not have sufficient contact details of the users who have posted the comments (the Poster/s) to pursue this matter directly with those Poster/s; and
  5. Confirmation that you consent to Chala Kokaan providing your name and / or email to the Posters.

 

Please note that your notification must be in writing and signed either by hardcopy or electronically by email to enquiry@chalakokaan.com with ‘Defamation notification’ in the subject line.

Upon receipt of a valid defamation notification, we will contact the Poster/s in relation to their comments.

Reporting copyright infringements

If you believe that any content on our site infringes your copyright, please notify us by providing a DMCA notice to our designated copyright agent at enquiry@chalakokaan.com.

Your notification must include the following:

  1. Identification of the copyrighted work or works you believe have been infringed and the holder of the copyright if you are acting on their behalf;
  2. Identification of the material that you believe to be infringing including its location on the site;
  3. Your contact information including name and address, e-mail and telephone number;

A statement that:

  1. you believe in good faith that the use of the material was not authorised by the owner of the work, its agent, or the law;
  2. the information in the notification is accurate, and under penalty of perjury, that you are, or are authorised to act on behalf of, the owner of an exclusive right that is allegedly infringed; and
  3. You acknowledge that the notice will be sent to the user who uploaded the material at issue.
  4. A physical or electronic signature of the copyright owner or a person authorised to act on their behalf.

Upon receipt of a valid DMCA notice, Chala Kokaan will as soon as possible remove the infringing material and provide a copy of the notice to the user who uploaded the material.

Your privacy

The purposes for which we collect your personal information when you register or email us are: administering the site, sending you a password, contacting you about your content and keeping in touch with you.

You can access and update your personal information in the 'profile' section at any time.

We may disclose information about you to our authors (some of whom work on contract to us) and other Chala Kokaan companies. If your content breaches these terms or the law, we may pass your details and IP address on to a law enforcement agency. Don't worry; we won't sell your contact details to marketing companies for spamming!

Liability and Disclaimer

You must:

  1. own all of the work you upload to the Site or have the permission from the owner of the content to upload it;
  2. be able to grant Chala Kokaan the rights under these Terms and Conditions (so, for example, you cannot grant us exclusive rights if you have already granted someone else exclusive rights); and
  3. obtain the consent of the owner of any work incorporated into the content you upload on the Site; because serious legal consequences can happen to you, Chala Kokaan, and other parties if you do not (like legal action for infringement).

You indemnify Chala Kokaan against all losses, costs and expenses directly incurred by Chala Kokaan, in connection with a demand, allegation, action, proceeding or claim that you do not own all of your work, you are not able to grant Chala Kokaan rights or you do not have the consent of an owner to incorporate their work into yours. Chala Kokaan must take reasonable steps to mitigate its loss.

THE FOLLOWING APPLIES TO END USERS WHO LIVE OUTSIDE INDIA or GLOBAL:

WE ARE NOT RESPONSIBLE TO YOU OR ANYONE ELSE FOR ANY LOSS, DAMAGE, LIABILITY, COST OR EXPENSE SUFFERED IN CONNECTION WITH THE USE OF THE SITE OR ANY CONTENT OR SERVICES AVAILABLE VIA THE SITE. THE SITE IS PROVIDED “AS IS”. THE INFORMATION ON THIS SITE IS GENERAL AND MAY NOT BE SUITABLE FOR YOUR PARTICULAR NEEDS. YOU SHOULD VERIFY CRITICAL INFORMATION (LIKE ADVICE ABOUT VISAS AND HEALTH AND SAFETY) INDEPENDENTLY BEFORE YOU TRAVEL.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE SITE OR ITS CONTENT AND EXCLUDE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY LIABILITY WHICH MAY ARISE AS A RESULT OF THEIR USE. WE WILL NEVER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS, OR LOSS OF PROFITS OR REVENUE ARISING OUT OF THE USE OF OUR WEBSITE. YOU INDEMNIFY CHALA KOKAAN AGAINST EACH CLAIM, ACTION, PROCEEDING, JUDGMENT, DAMAGE, LOSS, EXPENSE OR LIABILITY INCURRED OR SUFFERED BY, OR BROUGHT, MADE OR RECOVERED AGAINST US IN CONNECTION WITH ANY BREACH BY YOU OF THESE TERMS.

Nothing in this Agreement excludes liability for death or personal injury caused by negligence, or liability for fraudulent misrepresentation. Subject to the previous sentence, our liability to you under this Agreement is limited to resupply of the content or services accessed via the site.

THE FOLLOWING APPLIES TO END USERS WHO LIVE WITHIN INDIA:

WE USE REASONABLE CARE AND SKILL TO ENSURE THE ACCURACY OF THE INFORMATION PROVIDED ON THE SITE. INFORMATION CONTAINED ON THE SITE MAY NOT BE FULLY ACCURATE AND IS PROVIDED “AS IS”.

However, certain laws also provide non-excludable statutory guarantees, conditions or warranties for the supply of certain goods or services. Nothing in this Agreement is to be taken to exclude, restrict or modify any guarantee, condition or warranty that Chala Kokaan is prohibited by law from excluding restricting or modifying.

Subject to your rights under law (which cannot be excluded), Chala Kokaan:

  • DOES NOT WARRANT OR GUARANTEE THAT THE SITE WILL BE 100% ACCURATE OR CONTINUOUS AT ALL TIMES.
  • THE INFORMATION CONTAINED ON THE SITE IS GENERAL AND MAY NOT BE SUITABLE FOR YOUR PARTICULAR NEEDS; and is not responsible for:
  • loss that was not reasonably foreseeable;
  • loss that was not caused by Chala Kokaan’s breach of contract or by Chala Kokaan’s negligence;
  • business losses (such as lost data, lost profits or business interruptions) or loss suffered by non-consumers;
  • losses caused by factors which could reasonably be considered to be outside Chala Kokaan’s control (such as faults in third party equipment); and
  • Any loss caused, or contributed to, by your breach of contract or your negligence.

 

Subject to the above paragraph, Chala Kokaan is responsible for:

  • loss suffered by you as a result of a serious breach of contract by Chala Kokaan if the loss was reasonably foreseeable by both you and Chala Kokaan when this Agreement was entered into; and
  • Damage to property caused by Chala Kokaan’s negligence if the loss was reasonably foreseeable at the time when this Agreement was entered into.

You must:

  • verify critical information (like advice about visas and health and safety) independently before you travel; and
  • take all necessary steps to minimise the extent of any loss you may suffer in accordance with this Agreement, and you must notify Chala Kokaan in writing of your loss within 14 days.

 

Any legal issues will be dealt with under the laws of the land.